Private policy

Couchly respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have about your information.

Information We Collect

We collect several types of information to provide and improve our services:

  • Information you provide: This includes information you submit when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. Examples include name, billing and shipping address, email address, phone number, and payment information.
  • Information collected automatically: When you visit our website, we automatically collect certain information about your device and browsing activity. This may include IP address, browser type, operating system, referring website, pages viewed, and search terms.

How We Use Your Information

We use your information for various purposes, including:

  • To process your orders and deliver your furniture
  • To provide customer service and support
  • To send you marketing and promotional communications (with your consent)
  • To personalize your browsing experience
  • To improve our website and services
  • To comply with legal and regulatory requirements

Sharing Your Information

We may share your information with third-party service providers who help us operate our business and website. These providers are obligated to use your information only for the purpose of providing services to us and are prohibited from using it for any other purpose.

We will not sell or rent your personal information to third parties without your consent. However, we may disclose your information if required by law or to protect the rights and safety of ourselves or others.

Your Choices

You have choices regarding your information:

  • Accessing and Updating Your Information: You can access and update your account information at any time by logging into your account.
  • Marketing Communications: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in any email you receive from us.
  • Cookies: You can control cookies through your web browser settings. Disabling cookies may limit your use of certain features on our website.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [couchly@admin.co.za].

This Privacy Policy is effective as of [22/05/2024].

Who we are

Suggested text: Our website address is: https://www.couchly.co.za.

More Than Just Furniture

At Couchly, we’re passionate about creating furniture that enhances your life. We offer a wide variety of styles, from modern and minimalist to classic and traditional, to suit any taste and budget. We also focus on quality and craftsmanship, ensuring our furniture is built to last.

Our Mission

Our mission is to provide our customers with an exceptional online furniture shopping experience. We strive to offer:

  • A curated selection of stylish and high-quality furniture
  • Competitive prices and convenient shopping options
  • Excellent customer service and support

Our Values

We believe in:

  • Quality: We use only the finest materials and construction methods.
  • Innovation: We’re constantly looking for new ways to improve our products and services.
  • Sustainability: We source our materials responsibly and strive for eco-friendly practices.
  • Community: We give back to the communities we serve.

We’d love to hear from you!

We’re here to help you find the perfect furniture for your home. If you have any questions, please don’t hesitate to contact us

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.